Preventive maintenance and remote technical support
The challenge: Technical support is costly and scarce due to infrequent customer site visits
- Costly operations from unnecessary diagnostic visits
- Reactive customer support with little information
- Low customer satisfaction as only contact is when machines are down
- Lower income derived from machine maintenance services
Consequences
Low customer satisfaction
High operational costs
Remote real time monitoring with connected machines
- Machine status
- Alarms status
- Configuration parameters trends
- Operation status
- External sensors integration
Advanced data analytics
- Availability analysis
- Alarm trends and email notifications
- Maintenance planning
- Machine usage trends
- Integration with maintenance management systems
Benefits
Increase sales
- Generate new sources of revenue for data services
- Increase proactive maintenance services
- Recurrent spare parts income
Reduce costs
- Reduce site visits
- Reduce troubleshooting time with more technical data
Increase customer satisfaction
- Lower resolution times
- Lower repair times
- Proactive technical support
Our success stories
Sectors and machines we’re working with
Manufacturing sectors
- Food and beverage
- Metallic products
- Chemical manufacturing
- Pharmaceutical
- Plastics and rubber products
- Agroindustry
- Paper products
- Textile mills
- Personal care
- Machinery manufacturing
- .. And others
Machine types
- Packing
- Bottling
- Sealing
- Mills
- Pasteurizers
- Balers
- Industrial refrigerators
- Industrial ovens
- Cold rooms
- Fabric printing
- Film stretching
- Carpet & fabric finishing
- Press machine
- Extrusion machines
- Injection machines
- .. And more