Preventive maintenance and remote technical support

The challenge: Technical support is costly and scarce due to infrequent customer site visits

  • Costly operations from unnecessary diagnostic visits
  • Reactive customer support with little information
  • Low customer satisfaction as only contact is when machines are down
  • Lower income derived from machine maintenance services


Low customer satisfaction

High operational costs

Remote real time monitoring with connected machines

  • Machine status
  • Alarms status
  • Configuration parameters trends
  • Operation status
  • External sensors integration

Advanced data analytics

  • Availability analysis
  • Alarm trends and email notifications
  • Maintenance planning
  • Machine usage trends
  • Integration with maintenance management systems


Increase sales

  • Generate new sources of revenue for data services
  • Increase proactive maintenance services
  • Recurrent spare parts income

Reduce costs

  • Reduce site visits
  • Reduce troubleshooting time with more technical data

Increase customer satisfaction

  • Lower resolution times
  • Lower repair times
  • Proactive technical support

Our success stories

Sectors and machines we’re working with

Manufacturing sectors

  • Food and beverage
  • Metallic products
  • Chemical manufacturing
  • Pharmaceutical
  • Plastics and rubber products
  • Agroindustry
  • Paper products
  • Textile mills
  • Personal care
  • Machinery manufacturing
  • .. And others

Machine types

  • Packing
  • Bottling
  • Sealing
  • Mills
  • Pasteurizers
  • Balers
  • Industrial refrigerators
  • Industrial ovens
  • Cold rooms
  • Fabric printing
  • Film stretching
  • Carpet & fabric finishing
  • Press machine
  • Extrusion machines
  • Injection machines
  • .. And more

Please contact us for more information